Privacy Policy

1. Introduction

Neocom - Distribuição Componentes Automóvel, Lda., within the scope of its commercial activity, needs to collect some personal data from its customers, however, it respects the right to privacy and does not collect any personal information without the prior consent of its customers.
Neocom's Privacy Policy serves to provide a clear understanding of how we collect, use, share and protect our customers' personal data when they use our services or visit our website.
Neocom - Distribuição Componentes Automóvel, Lda. does not sell personal data of customers or users.

 

2. Responsibility for the collection and processing of personal data

Your data will be collected and processed by Neocom - Distribuição Componentes Automóvel, Lda., tax identification number 504512285, with registered office at R: João Francisco do Casal, Zona Industrial da Taboeira - Armazém G, 3800-266 - Aveiro, Portugal, hereinafter Neocom. This is the company responsible for the processing of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27th  2016 (hereinafter GDPR).
For questions related to the processing of your personal data, you can contact Neocom through the following means:

Neocom Aveiro - Sede:
R. João Francisco do Casal - Armazém G,
Zona Industrial da Taboeira
3800 - 266 Aveiro Portugal
neocomaveiro@neocom.pt
(+351) 234 302 150 (chamada rede fixa nacional)

 

3. Processing and modification

By providing your personal data to Neocom, the customer acknowledges and consents to the processing of said data in accordance with this Privacy Policy and the rules and principles set out in the respective terms and conditions of the services used. To this extent, and regarding the processing of personal data, the customer must read this Privacy Policy.
We inform you that, whenever deemed necessary, we will change this Privacy Policy without the need for any prior authorization.

 

4. What is personal data?

This is any information, of any nature and regardless of its support, relating to a natural person, directly or indirectly, identified or identifiable (data subject).

 

5. What personal data is collected and processed

The personal data collected by Neocom is limited to that strictly necessary for the purpose of the processing, namely, name, address, tax number, telephone number or email, but other data necessary for the provision of products or services may be collected.

 

6. When and for what purpose we collect personal data

The personal data we collect from our customers is requested when making a purchase or ordering products or services in our store or through our sales team.
Some personal data must be provided. Neocom will inform you of this obligation. Providing incorrect or inaccurate data is the sole responsibility of the customer who owns the data.
The collection and processing of personal data by Neocom has the following purposes: 1) Customer management, 2) Marketing and 3) Profiling, which we detail below:

1. Customer Management: since Neocom is dedicated to the sale of car parts, the processing of your data is necessary for the fulfilment of the purchase and sale or service provision contract to be concluded or for carrying out pre-contractual steps at the customer's request, such as budgeting.
2. Marketing or Telemarketing: Neocom may process the personal data collected to send the respective data subject information about products and services sold by it. This processing of personal data will only be carried out with the express consent of the data subject, when creating a customer file in store or when subscribing to our newsletter. If you consent, you will receive marketing communications via email, post, telephone and/or SMS. Consent for the processing of personal data for direct marketing purposes may be revoked at any time by the data subject. The personal data collected for this purpose will be kept for 2 years of inactivity.
3. Profile definition: Neocom defines profiles based on information related to purchases made in our physical stores, recording the products purchased, amounts paid, date and time, as well as the place of purchase. The information collected is analysed to identify your consumption profile, allowing Neocom to improve its offer, plan its communication, and send personalized information suited to each customer's profile.

 

7. Sharing or transferring personal data

The personal data collected by Neocom is for the exclusive use of the company.
Neocom may use subcontractors for all or part of the purposes identified above, as well as for the maintenance, hosting and management of its computer systems and equipment, under the terms permitted by the legislation that regulates the processing of personal data, and these entities are obliged to maintain confidentiality and guarantee the security of the personal data to which they have access for this purpose, and must not use such data for any other purposes, or for their own benefit, nor relate it to other data they possess.
Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law.
Personal data collected by Neocom will be processed within the European Union.

 

8. Period of retention of personal data

Neocom retains personal data for the retention periods identified above and only for the period necessary, or for the fulfilment of obligations to which it is legally subject. In any case, once the relationship with the holders of personal data has ended, these data will no longer be processed for commercial purposes.

 

9. Security and confidentiality of personal data

Neocom is committed to implementing all necessary precautions to preserve the confidentiality and security of the personal data collected and processed, preventing them from being distorted, damaged, destroyed, or from being accessed by unauthorized third parties.
Technical and organizational security measures have been developed, especially about information systems. However, we do not control all risks related to the use of the Internet and we would like to warn you of the possible risks associated with its use and operation, and consequently, the sharing of personal data via this route.

 

10. Rights of the holder of personal data

In accordance with current legislation, the holder of personal data has the right to access and rectify their data, as well as the right to request its deletion, oppose its processing and obtain its limitation or portability to the extent applicable. They may also object to their data being used for the purpose of creating their customer profile, in which case they will no longer benefit from personalized offers or services.
The exercise of any of the rights legally conferred by the respective holder must be done by registered letter or email signed by the holder and accompanied by a photocopy of an identity document with the signature of the holder exercising his/her right.

• Registered letter: Neocom, Address: João Francisco do Casal, Industrial Zone of Taboeira – Armazém G. 3800-266 – Aveiro, Portugal
• Email: neocomaveiro@neocom.pt

The holder of personal data must be aware that, in certain cases (legal imperatives, for example), his/her request may not be immediately satisfied. In any case, he/she will be informed of the measures taken in this regard, within a maximum period of one month from the moment the request is made.
The holder of personal data may also withdraw his/her consent at any time, where applicable, through the channels made available for this purpose by Neocom. However, the withdrawal of consent does not compromise the lawfulness of the processing carried out based on the consent previously given nor the subsequent processing of the same data, based on another legal basis, such as compliance with the contract or legal obligation to which Neocom is subject.

 

11. Right to lodge a complaint

For any questions regarding the collection and processing of data by Neocom, the respective holder can contact customer support by email at the address neocomaveiro@neocom.pt.
You can also file a complaint with the National Data Protection Commission (CNPD).

 

12. Use of cookies

As previously mentioned, Neocom collects and processes the personal data necessary for the provision and operation of its website, while ensuring adequate levels of security and protection of its users' personal data. To this end, several physical, logical, technical and organizational security measures have been adopted to protect personal data against dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.
Notwithstanding the security measures adopted by Neocom, the user must keep access codes secret, not sharing them with third parties, and must also follow recommended security practices, namely regarding the installation and updating of the necessary security applications, namely antiviruses.
Neocom uses cookies on its website, which are small text files with relevant information that the access device (computer, mobile phone, smartphone or tablet) loads, through the internet browser, when a website is visited by the user.
The cookies used by Neocom allow us to improve the performance and browsing experience of its users, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information.
Placing cookies not only helps the website to recognize the user's device the next time they visit it but is also essential for the website to function. The cookies used on the website by Neocom do not collect personal information that allows the user to be identified, but only store generic information, namely the form or location/country of access and the way in which the user uses the website, among others.
Cookies only retain information related to user preferences and the user may, at any time and through their internet browser, decide to be notified about the receipt of cookies, as well as block their entry into their system. Please note, however, that refusing to use cookies may result in the inability to access some areas of the Neocom website.

 

13. Cookies used by Neocom

Neocom uses different types of cookies, as described below:

1. Essential Cookies: some cookies are essential to access specific areas of the Neocom website, enabling navigation and use of its applications, such as access to secure areas of the website, through login. Without these cookies, services that require them cannot be provided.
2. Functional Cookies: functionality cookies allow us to remember the user's preferences regarding navigation on the website, meaning there is no need to reconfigure and personalize it each time you visit it.
3. Analytical cookies: These cookies are used to analyse how the user uses the website, allowing us to highlight articles or services that may be of interest to them, and to monitor the website’s performance, knowing which pages are most popular, which method of linking between pages is most effective or to determine why some pages are receiving error messages. These cookies are used only for statistical creation and analysis purposes, without ever collecting personal information. In this way, Neocom can provide a high-quality experience by personalizing its offer and quickly identifying and correcting any problems that arise.

There are also two types of cookies regarding validity:

1. Permanent cookies: these are cookies that are stored on access devices (computer, mobile phone, smartphone or tablet), at the level of the internet browser, and are used whenever the user visits the Neocom website again. In general, they are used to direct navigation according to the user's interests, allowing Neocom to provide a more personalized service.
2. Session cookies: These are temporary cookies that are generated and are available until the end of the session. The next time the user accesses their internet browser, the cookies will no longer be stored. The information obtained allows us to manage sessions, identify problems and provide a better browsing experience.

The user may disable some or all cookies at any time. Each browser has its own configuration process for this configuration. This process can be found in the Help menu, which explains how to configure cookie preferences. Not accepting cookies may prevent the use of some of the features of the Neocom website.
Neocom may also use cookies when opening newsletters/emails, for statistical purposes, which allow us to know whether they are opened and to check clicks through links or advertisements within the newsletter.